Unable to sync online.

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Paul Stevenson

6 discussion posts

I am getting a sync error message and my online clipboard has not been updated for a while. Is there any way I can trace what the problem is (error logs etc.)?

Nov 22, 2013 • #1

Yep! On the Settings > Troubleshooting tab, enable the "Logging: Important Only" option and click OK. After trying to sync, just use the Help > Support Request option from anywhere in the ClipboardFusion Settings to send us the logs along with a description of the issue and we'll get it sorted out for you

Thanks!

Nov 22, 2013 • #2

Paul Stevenson

6 discussion posts

Hi,

Thanks for the quick response (unlike mine

).

I have done as suggested. Except that the support request fails

Error: The remote server returned an error: (500) Internal Server Error.
Status: ProtocolError
Content Length: 1704
Status Code: InternalServerError
Status Description: Internal Server Error
Response URL: https://www.binaryfortress.com/Data/SupportRequest/

Any thoughts?

Cheers,

Paul

Dec 2, 2013 • #3

Ok, seems like your computer is definitely having trouble contacting our API for some reason. The logs are in C:\users\username\AppData\Roaming\ClipboardFusion. They're DebugInfo.html and ClipboardFusion.log. Could you try a sync again, and then just attach the files here?

Thanks!

Dec 3, 2013 • #4

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Unable to sync online.