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The order of clipboard manager online pinned items changes

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Don W
32 discussion posts
I arrange the order of my online pinned items to correspond with their frequency of use. However, I have noticed on several occasions that the order somehow gets corrupted. I've tediously changed the order back to the way I want it, but after a while (I don't remember how long), it gets corrupted again.

Has anyone else encountered this issue?

Thanks and Best Regards,
Don Washburn
Cedar Rapids, Iowa USA
Jun 5, 2019  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
How recently has this happened? We did fix an issue that could cause the order to be incorrect a few weeks ago, but maybe we missed an edge case somewhere.
Jun 5, 2019  • #2
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Don W
32 discussion posts
The last time I reordered the items was probably more than a month ago. I did it again this morning. I'll let you know the outcome.
Jun 5, 2019  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, sounds good! It should hopefully be fixed, but if you run into it again, definitely let me know :)

Thanks!
Jun 5, 2019  • #4
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Don W
32 discussion posts
I just noticed that my pinned items are scrambled again. I'm using the latest version of CF.
Jun 25, 2019  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, we'll need to enable some logging on our end for this. We'll keep you posted (likely tomorrow).

Thanks!
Jun 26, 2019  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Quick question, do you use ClipboardFusion on multiple Windows machines? If so, have they all synced recently?
Jun 27, 2019  • #7
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Don W
32 discussion posts
Yes, I use CF on 3 Windows PCs. All 3 are set to sync automatically, so I assume they've been doing that.
I don't know why I didn't think of this before, but I think the solution to my problem is to set the order by doing it from my CF account here online. I assume it is treated as the master for syncing purposes.
Jun 30, 2019  • #8
Keith Lammers (BFS)'s profile on WallpaperFusion.com
It shouldn't matter which one you re-order them from, but we have another thought on what might be causing it. Just needed to make sure that all of your clients are synced before we make a change here.

I'll keep you posted when we've done it, and then you can try re-ordering them again and see if they stick.

Thanks!
Jul 2, 2019  • #9
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Don W
32 discussion posts
Sounds good because they're out of order again on the PC I'm using right now.
Jul 3, 2019  • #10
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, when was the last time you re-ordered them?
Jul 3, 2019  • #11
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Don W
32 discussion posts
Last Saturday, 29-Jun
Jul 3, 2019  • #12
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, we've made the change on our end. Could you try setting the order again, and let me know if they get scrambled again?
Jul 3, 2019  • #13
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Don W
32 discussion posts
Will do
Jul 3, 2019  • #14
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Don W
32 discussion posts
All 3 PCs are messed up again to the point they show items I deleted weeks ago.
Jul 11, 2019  • #15
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
Hi Don, did you sync all your clients before we made the change here? It sounds like you may have had some clients holding onto older un-synced data causing some items to be undeleted. If you delete those items again they should stay deleted and the pinned item order should be working now too. Thanks!
Jul 11, 2019  • #16
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