Clipboard Data Retention after Reboot/ Application Restart

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UWK-87

165 discussion posts

Hi,

Is there any way for CF to retain the clipboard entries (not counting what it has uploaded to online tab) after a reboot of PC or restarting the CF application?

Thanks

Sep 21, 2017 • #1

The History list should be retained between reboots. Is it getting cleared every time you reboot?

Sep 21, 2017 • #2

UWK-87

165 discussion posts

Yup, not only that. But even if I right click CF and select exit and re-open the app, it says No Items..

Kindly try it at your end, maybe you might be able to reproduce it as well.

Sep 21, 2017 • #3

Which version of ClipboardFusion? That's expected in 4.2, but definitely not in the 5.0 Betas.

Edit: To clarify, I have definitely tried this in the latest 5.0 Beta, and my History is saved

Sep 21, 2017 (modified Sep 21, 2017) • #4

UWK-87

165 discussion posts

Hi Keith,

That's weird. Kindly find a video that shows me copying data, looking up the data & then finally exiting CF and reopening it with no items

Lol, sorry about the amount of videos I am uploading hehehe

Thanks

P.S: Using CF Pro v5 Beta 8

• Attachment [protected]: All Item Clear Issue.mp4 [1,760,441 bytes]

Sep 21, 2017 • #5

No worries, the videos are helpful!

On the Settings > Clipboard History tab, what are the "Clear History Items older than" and "Maximum number of items in Clipboard History" options set to?

Sep 22, 2017 • #6

UWK-87

165 discussion posts

Hey Keith,

The settings are set to 5 days and 40 items, respectively.

Thanks

Sep 22, 2017 • #7

Ok, that should be fine. Could you backup your settings and attach them here?

Also, could you check the %localappdata%\ClipboardFusion folder to see if the "clipboardfusion.db" gets deleted and recreated when you restart?

Sep 22, 2017 • #8

UWK-87

165 discussion posts

Please find the backup file attached.

Regarding the DB creation, kindly note that it does not get re-created it only gets modified. Attaching a screenshot for Creation Date.

Thanks

• Attachment [protected]: Clipboard Picture (2017.09.23 14.36.03).png [16,839 bytes]

• Attachment [protected]: ClipboardFusion Backup (2017-09-23 @ 14-34, 4.99.99.108, MYSURFACE).reg [277,800 bytes]

Sep 23, 2017 • #9

Thanks! No issues here using your settings. On a restart of ClipboardFusion, the History data is still there.

Couple of things to try:

Exit ClipboardFusion, delete the ClipboardFusion.db file, start ClipboardFusion
Enable debug logging, restart ClipboardFusion, and send us the debug log (steps below)

Debug logging steps:

On the ClipboardFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
Restart ClipboardFusion
Reproduce the issue and note the time so we'll know where to check in the log file
Send us the %APPDATA%\ClipboardFusion\ClipboardFusion.log file (can be found by clicking the Open Log button on the Troubleshooting tab)
Disable debug logging after sending the log

Sep 25, 2017 • #10

UWK-87

165 discussion posts

Thanks Keith. No need for the logs, deleting the DB and running CF again resolved it

I think the DB got corrupted somehow during the Beta 7 -> 8 update.

Sep 25, 2017 • #11

Excellent, glad to hear it's all good now, thanks!

Sep 25, 2017 • #12

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