UWK-87
165 discussion posts
Hi Keith,
Wanted to report a bug. This happend to me multiple times, wanted to report it before but didn't know how to reproduce it so never did. However, what I have done now is keep the L1 enabled till it occurs again. So it occured again today, so attaching the logs.
The issue:
- If you copy anything, it does not show up in ClipboardManager
- Clipboard manager still opens and closes and responds to keyboard shortcuts
- PINNED items respond to their shortcuts as well
- Right click on CF icon does not work
- Only way forward is to exit it using task manager
- While its being forcefully closed the system hangs
• Attachment [protected]: ClipboardFusion.log [3,037,187 bytes]
Feb 18, 2020 (modified Feb 18, 2020)
•
#1
Thanks for the log! I see some errors in there, but not sure what they point to. I'll pass this over to our developers for review.
UWK-87
165 discussion posts
Hi Keith,
Was waiting for it to crash again and crash it did.
Please see attachement for the logs and the screenshot of taskmanager
Let me know if you need more info.
• Attachment [protected]: 013-[8.11.58 PM].png [5,921 bytes]
• Attachment [protected]: ClipboardFusion.log [2,979,627 bytes]
Feb 23, 2020 (modified Feb 23, 2020)
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#4
UWK-87
165 discussion posts
Wanted to add another observation, during this crash where the Clipboard Manager opens but no new items are copied to it. The search box does not search as well.
Thanks! Looks like there's a User Object leak there, once it hits 10,000, everything breaks because Windows doesn't allow it to create any more handles.
Quick question, do you copy a lot of images?
UWK-87
165 discussion posts
Hi Keith,
Hmm so a leak causes the User object count to hit 10,000 and that causes a stall of the program?
That's correct I do deal with lots of images.
Would you like me to enable L2 or L3 debugs?
Thanks.
No debug log needed at the moment. Another question though, are you ok with clearing the history to test something? If so, when the User Object count is higher than 300, could you clear the history and tell me what the count goes down to?
UWK-87
165 discussion posts
Hi Keith,
I had 5000 in the user object count. So did a clear and see little to no difference.
Sharing the before and after
• Attachment [protected]: After.png [5,791 bytes]
• Attachment [protected]: Before.png [5,599 bytes]
Feb 25, 2020 (modified Feb 25, 2020)
•
#9
Ok, could you do another test for me? If you restart ClipboardFusion, what does the value start at? And if you just let the computer sit idle for a few minutes, does that value increase on its own? If not, does it seem to increase every time you copy an image?
UWK-87
165 discussion posts
Sure. How ever I can help
So my observation, I don't think it increases becuase of the images. I have seen it actually decrease when I take images. Sharing some screenshots and a video
• Attachment [protected]: After Copying Fifth Image.png [7,544 bytes]
• Attachment [protected]: After Copying First Image.png [5,940 bytes]
• Attachment [protected]: After Copying Foruth Image.png [5,365 bytes]
• Attachment [protected]: After Copying Second Image.png [5,909 bytes]
• Attachment [protected]: After Copying Sixth Image.png [5,267 bytes]
• Attachment [protected]: After Copying Third Image.png [5,306 bytes]
• Attachment [protected]: After Restart.png [5,840 bytes]
• Attachment [protected]: Before Exiting App.png [5,779 bytes]
• Attachment [protected]: CF Issue.mp4 [4,614,237 bytes]
Feb 26, 2020 (modified Feb 26, 2020)
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#11
Thanks for the video! To clarify what's happening there, is the User Object count going up with each time you copy text? Or is it just increasing on its own, regardless of what you do?
UWK-87
165 discussion posts
Hi,
It goes up when I copy & paste any text. It doesn't seem to decrease. However, if I copy an image, it goes up momentarily but comes down to a lower number.
UWK-87
165 discussion posts
Hi Keith,
Thanks for the confirmation. Hope I can get a fix soon. Have to exit and restart CF every 2 days or so after a crash.
Mar 3, 2020 (modified Mar 3, 2020)
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#15
No worries, we'll keep you posted as soon as we have a fix!
We've just posted ClipboardFusion 5.8 Beta 1, and this issue should hopefully be all fixed up. Please let us know if you still run into any trouble after updating.
Thanks!
