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v5.8.3 and v5.8.4 problems

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Max.A
97 discussion posts
Hi,

v5.8.3 didn't show full pinned items list. v5.8.4 didn't stat at all, e.q. I saw the prosess but nothing more. Restore 5.7 from backup, just copied the folder, working well. Sys partition backup is a great feature.

Win 10x63 LTSC 1809
Jul 13, 2020  • #1
Thomas Malloch (BFS)'s profile on WallpaperFusion.com
Hi Max,

We changed the Local Pinned Items in 5.8 to have their own setting instead of just using the same value as the Clipboard History Item count. From 5.8-5.8.2 this setting's default was 20 items, which was way to few. The good news is that it doesn't delete these items, so all you need to do is change that setting's value to something higher. Here's how to do it:

  • Open the ClipboardFusion Settings window to the "Clipboard History" tab
  • Change the "Maximum number of items in the Local Pinned Item list" to something bigger than 20, like 100 or 200.
  • Click OK to save and apply your changes

As for 5.8.4 not starting up, do you think you would be able to send us a debug log? Here's how to get that to us:

  • On the ClipboardFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log

Thanks!
Jul 14, 2020  • #2
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Max.A
97 discussion posts
I tried to build the log:
- Started log on 5.7 (L1)
- Upgaraded to 5.8.4, process started but application (icon, kbd calls)
- Killed appplication vie Prosess Lasso
- Overwrote the CF folder from backup
- Started Ok
- Turned off the logging
• Attachment: ClipboardFusion.zip [169,590 bytes]
Jul 14, 2020 (modified Jul 14, 2020)  • #3
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
Can you try using this setting to disable the crash reporting? Ironically we have had a couple instances where the crash reporting is causing ClipboardFusion to crash. It's an issue we're working on for the next release.

https://www.clipboardfusion.com/AdvancedSettings/#general_disablecrashreportingandtelemetry
Jul 20, 2020  • #4
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Max.A
97 discussion posts
Quote:
Can you try using this setting to disable the crash reporting? Ironically we have had a couple instances where the crash reporting is causing ClipboardFusion to crash. It's an issue we're working on for the next release.

https://www.clipboardfusion.com/AdvancedSettings/#general_disablecrashreportingandtelemetry


- DisableCrashReportingAndTelemetry was set to 1
- 5.8.4 installed, absolutelly the same
- 5.8.1 restored from backup, working well, reg key left
Jul 22, 2020  • #5
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
We just released a new beta, would you be able to give it a try and see if it helps with your startup issue?

https://www.clipboardfusion.com/Download/Beta/

Thanks!
Jul 22, 2020  • #6
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Max.A
97 discussion posts
Quote:
We just released a new beta, would you be able to give it a try and see if it helps with your startup issue?

NP. Installed over the previous. The same result. 5.8.1 restored.
Jul 22, 2020  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you backup your ClipboardFusion Settings (Settings > Options > Export) and send me a copy?
Jul 29, 2020  • #8
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Max.A
97 discussion posts
Quote:
Could you backup your ClipboardFusion Settings (Settings > Options > Export) and send me a copy?
• Attachment [protected]: ClipboardFusion Backup (2020-07-29 @ 20-48, 5.7.0.0, MOMBASA).zip [52,050 bytes]
Jul 29, 2020  • #9
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! When you say you only saw the process but nothing more, did the process show up in Task Manager and then disappear immediately? Or did it show up and stay there, but there's no tray icon for ClipboardFusion?
Aug 1, 2020  • #10
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Max.A
97 discussion posts
No icon, cannot call via Win+`, see it in task manager and can kill it )

Aug 1, 2020  • #11
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! I was able to test here with your settings and 5.8.4 loaded up ok for me, so there must be something else weird going on here.

Let me check in with our developers again and I'll keep you posted on what I find out.
Aug 4, 2020  • #12
Thomas Malloch (BFS)'s profile on WallpaperFusion.com
Hi Max.A,

We released another beta that might include a fix for your problem. You can download it here:
https://www.clipboardfusion.com/Download/Beta/

Thanks!
Aug 20, 2020  • #13
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