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UWK-87
165 discussion posts
Hi,

I noticed a funny behavior that occurs with sangit and CF. If you have set snagit to copy to clipboard, sometimes CF has three or four copies of it. Can you guys kindly check if it's something at CF end that causes it or is it something snagit does?

Kindly let me know if you want me to share settings of snagit.

Easy Scenario : Open youtube, play video on chrome and snagit. This will make 3 copies of it.

Thanks
Oct 11, 2017  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
I'm only getting one copy of the image on the clipboard when I do that. If you disable your Trigger rules, does that make any difference?
Oct 11, 2017  • #2
User Image
UWK-87
165 discussion posts
As soon as I launch the Wondershare Video Recorder and start recording nothing misbehaves but as soon as I close it I can re-produce the issue, hence no video possible for some absurd reason.

But see a small video after I reproduce the 3 image error. Kindly note that I just took one screenshot and got 3 entries in the CF (Furthermore, kindly note that the Snagit is set to generate automated file, and it just creates one file not three)

Kindly note that when multiple items are reproduced, I see the preview screen in the bottom flicker.

Thanks
• Attachment [protected]: 3 Image Error.mp4 [1,209,767 bytes]
Oct 11, 2017  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you send over a debug log for this issue?
  • On the ClipboardFusion Settings > Troubleshooting tab, change the Logging drop-down to "L2: Log Detailed" and click Apply
  • Restart ClipboardFusion
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Send us the %LOCALAPPDATA%\ClipboardFusion\ClipboardFusion.log file (can be found by clicking the Open Log button on the Troubleshooting tab)
  • Disable debug logging after sending the log

Thanks!
Oct 13, 2017 (modified Oct 13, 2017)  • #4
User Image
UWK-87
165 discussion posts
Hi Keith,

Since it happens always, it was really easy to re-produce the issue. Just started the log before producing the issue so it should be only that in the log.

Hope you can figure the issue* out.

Thanks!
• Attachment [protected]: ClipboardFusion.log [175,231 bytes]
Oct 13, 2017 (modified Oct 13, 2017)  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! It looks like SnagIt is actually setting the clipboard 3 times within 1 second. On the Settings > Clipboard Manager tab, can you try setting the "Ignore Clipboard changes if they occur faster than" option to 1000 ms, or even 2000 ms just for testing and then back it off from there?
Oct 13, 2017  • #6
User Image
UWK-87
165 discussion posts
So it was Snagit that was acting that way hmmm. Will try to do complete uninstall and install it again.

However, I started from 1000ms and found the sweet spot at 750ms at which there is only one entry in CF by Snagit. Thanks Keith!

Update: Complete uninstall using Revo Uninstaller Pro (so that even registries are deleted) had no effect on this double/triple copy behavior after re-installing. So only thing that fixes it to put the "Ignore Clipboard changes if they occur faster than" setting at 750ms.
Oct 13, 2017 (modified Oct 14, 2017)  • #7
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